011 475 2845 law@leeuwmar.co.za

_1Know-Your-Rights-consumer-collumnYou purchase a new stew iron and as your domestic switches it on she suffers an electrical shock and electrical burns, as the water receptacle was leaking. The clothes she was ironing and the plug point are also damaged as a result.

In terms of Section 61 of the Consumer Protection Act, the producer, importer, distributor or retailer of any goods is liable for any harm caused wholly or partly by any unsafe goods; a product failure, defect or hazard in any goods; or inadequate instructions or warnings provided to the consumer even if they were not negligent.

You may therefore claim against the producer, importer, distributor or retailer for any death, or injury to any person (e.g. hospitalization), illness, loss or physical damage to property and any economic loss arising therefrom, e.g. loss of earnings.

Should your claim not be met, you may refer the matter to the Consumer Commission.