by Editorial | Sep 21, 2016 | CONSUMER COLUMN
Sections 47(3) & (5) of the Consumer Protection Act: Overbooking or Overselling states that where a supplier commits to a reservation and is unable to honour the reservation, he may be liable for costs incidental to the reservation under certain circumstances....
by Editorial | Jul 6, 2015 | CONSUMER COLUMN
As a member of a loyalty program you are entitled to redeem your points without restriction. For example: you belong to a gym and for each 100 visits you are entitled to a free massage. When you attempt to book your massage you are informed that the bookings are full...
by Editorial | Jun 24, 2015 | CONSUMER COLUMN
You purchase a new stew iron and as your domestic switches it on she suffers an electrical shock and electrical burns, as the water receptacle was leaking. The clothes she was ironing and the plug point are also damaged as a result. In terms of Section 61 of the...
by Editorial | Jun 24, 2015 | CONSUMER COLUMN
Suppliers and service providers are required to display labeling and trade descriptions of products, which do not mislead consumers about the contents of the packaging or goods attached to the products. For example, if you buy a bottle of cool drink, the country of...
